November 27, 2019
People have been giving the machine a thumbs
The BMC has put up a one-of-its-kind feedback machine with three buttons
depicting various emotions outside a China
compound film filling machines Manufacturers toilet. An official
demonstrates the feedback machine. (Photo: Debashish Dey) Mumbai: Soon, you will
be able to express your like or dislike for a toilet facility provided by the
Brihanmumbai Municipal Corporation (BMC).
Under the Swachh Bharat scheme, the
BMC has put up a one-of-its-kind feedback machine with three buttons depicting
various emotions outside a toilet at the Chhatrapati Shivaji Terminus (CST) a
week ago. The emoticons on the buttons are: happy, straight face and unhappy.
After using the toilet, one can express the level of satisfaction by pressing
the relevant button on the machine. The feedback thus collected will be then
analysed by the BMC.According to senior BMC officials, the newly installed
machine has been getting a positive response from the people, with 92 per cent
having pressed the ‘happy’ button after using the facility.
People have been
giving the machine a thumbs-up by registering their feedback after using the
services of the public toilet. After collecting data from these machines, the
BMC will improvise on the sanitation depending on the results,†said Vijay
Balamwar, deputy municipal commissioner, BMC.He further said, "After the
positive response, this initiative will be taken forward.†After successfully
installing the sample machine, the BMC is planning to install a few more at
other places.
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